The advance is not refundable once your order is confirmed, because we start buying parts and making your panels straight away.
Payments made after the advance, for products not yet delivered, are refunded after deducting the cost of anything already made, bought or delivered for your order.
Products made to your colour, finish, logo or icon choices cannot be returned.
2. Faulty, damaged or wrong products
Tell us within 48 hours of delivery if a product arrives damaged or is not what you ordered, with photos if possible. We replace it at no cost.
A product that fails during its warranty is repaired or replaced as set out in our Terms of sale. Raise a service request to start.
3. When we refund
We refund the amount concerned when:
you paid twice by mistake, or paid more than the amount due;
we cancel your order or cannot supply it;
we cancel a paid site visit or appointment.
4. How refunds are paid
Approved refunds are paid within 15 working days of approval.
We refund to the original payment method: card and UPI payments go back to the same card or account, and bank transfers go back to the account they came from.
Your bank may take a few extra days to show the money. We email you the refund reference once it is sent.